Articles
The Fab Four Tips for Managing in an Uncertain Environment
Tags: Leadership, Training
Nowadays, leaders are looking for ideas to help the cope in this uncertain environment. Cost cutting, reduced customer sales, and blurry forecasts are all adding to employee nervousness and negativity. Leaders recognize the need to keep morale and productivity up. Tapping into creativity and the...
My Exceptional Customer Service Experience - What Leaders Can Learn From This
Tags: Customer Service, Training
Have you ever been trained in customer service? I don't know you, but I bet you have! How can I be so sure?
Chances are high that at some point in your life you'll hear the following arbitrary statistic: on average, people will change careers 7 or more times in their lifetime. At a minimum, you...
Chances are high that at some point in your life you'll hear the following arbitrary statistic: on average, people will change careers 7 or more times in their lifetime. At a minimum, you...
Down Economy At Your Door Step, Or Is It Opportunity Knocking
Tags: Training
We have all heard about the economy these days. Companies are closing, layoffs by the hundred, and budget cutting in every possible way. Top of the list in budget cuts, Training, and Team Development. Makes sense right? If you can't see the direct return on investment from training, it should be...
Organizing By Colour - How You Deal Differently with Different Colours
Tags: Personality Dimensions, Training
As I was checking my inbox this morning, I was going through my neat little categorize button and assigning colours to different emails. Orange, Blue, Gold, Green, you get the idea. As I assign each of them a colour, I am telling myself that each email needs to be addressed in a different way, and...
Improve Your Team Morale With 3 Words
Tags: Team Building, Training
We are fortunate to work with many dynamic companies, and we often are asked to do employee climate survey's for them. In essence, it is a series of questions that allow us to take a quick pulse of your team and diagnose any areas that are functioning exceptionally well, or that might need a bit of...