BizXcel is famous for our training sessions. We’re not just your average, boring training company. We ruffle feathers. We make people feel. During our courses, learners laugh, shout, cry, sometimes they even get angry, but they’re never bored and they always come away with the results they’re seeking.
But, anyone can say that. Why not experience it for yourself – hold on to your seat and welcome one of BizXcel’s finest trainers.
Our Training Programs
- Leadership In Action
- Train-the-Trainer
- Exceptional Service
- Power of Teams
- Putting the "I" Back in Team
- Communicate with Purpose
- 360 Feeback
- Time Management
- Personality Dimensions ®
- Coaching for Performance
- Increasing Resilience
- Dealing with Conflict
- Effective Presentations
- Project Management
- Negotiation Skills
- Special Requests
Leadership In Action
Would you like your team to wow you with how they lead each other to success? This is the course for you. At BizXcel we believe that anyone can be a leader, regardless of their title. In successful organizations, different members of teams lead at different times.
In this course, you and your team will learn how to influence each other, when you should be taking a leadership role or stepping back and how to help teams move forward towards a common goal. Groups will learn leadership theories, as well as learning practical and situational strategies.
It is important that each level of the organization have leaders. With this training, teams will be able to recognize and value the difference between leading and managing, while understanding that they can take on a lead.
Who Should Attend?
This course is designed for your whole team, from uppermost management to the front lines.
Key Results of this Course:
- Leading by example
- Increase productivity through task and maintenance behaviour
- Effectively engage and inspire others
- Gain trust of colleagues
- Communicate with influence
- Coach for performance
- Build integrity and trust
Train-the-Trainer
Train-the-trainer is a course designed to communicate up-to-date philosophies and solutions to your in-house trainers. If your current trainer requires the skill sets to move forward with one of your training courses, we can put together a program designed specifically for them to learn the essentials behind communicating it to your team effectively.
Why worry about scheduling a whole department around different needs when we can bring our training to your in-house expertise. Whether we use your current course material or you have a custom course designed through us, you can rest assured your trainers will walk away with all the necessary training, modules and course outlines they will need. It doesn’t matter if you have a team of 15 in-house trainers or 30 managers that need to learn the skills to train your program properly, you can be confident that we can meet those needs.
Who Should Attend?
This course is designed for in-house trainers or new trainers, coaches, HR personnel and training managers.
Key Results of this Course:
- Confident and competent in house trainers
- Informed and effective training staff
- Efficient vehicle to transfer knowledge and skills throughout the company culture
"It is my department!" A Call for Exceptional Service
Legendary customer service is what creates raving fans. Sure, you’re taking care of your customers now and they are happy, but is there more you could be doing? Are you giving them a consistently high level of service every time you deal with them? Are they so happy with your service that they are screaming from the rooftops about how great you are?
There is more to creating raving fans than giving them good service most of the time. You need to work at it, see things from their eyes, and anticipate what you could be helping them with next. Statistics show that repeat customers are the backbone of all companies, so don't let them down! You need to make them the kind of customer that will never back down on you, and will keep calling at your door for years to come.
How do you do it? Let us tell you the secrets. We'll show you how to treat each customer the way they want to be treated, even the difficult ones. Exceptional service is about responsibility and accountability. Turn the "It's not my department or job" into a powerful weapon to delight your customers.
Who Should Attend?
Anyone in your company or organization that deals with customers. At BizXcel, we belive that means everyone! Even if a team member doesn't deal with external customers, how they treat their internal customers impacts the external ones as well.
Key Results of this Course:
- Consistently be a cut above the rest
- Appreciate your customers after they have used your services
- Understanding need to be consistent in message, appearance and service
- Realizing that everyone in your company deals with customers in some capacity
- Treating people the way they want to be treated
- Dealing with difficult customers
Power of Teams
Are you maximizing the strengths of your team? Is everyone working together as effectively as they could be? Is the rest of the team using each other's strengths to create the powerhouse your company or organization deserves to be? Team building means you can put aside different personalities, and communication styles, and finally pull together the best talents of each individual to gain the best team outcome.
Our unique style of teaching can be built to fit your needs. From classroom style to full-out challenges, we design programs that force teams to work together and learn each other's strenghts. You can choose cross-functional teams, or inter-departmental themes, depending on your desired outcome.
Join us for one of our fun, creative team building programs and watch your company flourish as your team pulls together in ways they never have previously. Redefine the way you think about team work, and skyrocket your company or organization to success.
Who Should Attend?
This course is great for your whole team, from top management and directors, to supervisors and inner departmental staff. Even if you feel that your team already functions at its best, spending a day team building will keep the well-oiled machine running. If you want to pull your best talent forward into a group environment, everyone needs to learn how to function effectively in a team.
Key Results of this Course:
- Improved outcomes through team confidence and commitment
- Decreased conflicts over clashing personalities
- Better communication by members learning how to express themselves effectively
- Enhanced creativity from the ability to inspire each other with ideas
- Improved behaviours and participation within your teams
- Effective ways to manage conflict and use it as a benefit
- Actions and words that create and build positive relationships
- Increase overall performance of the team
Putting the "I" Back in Team
Did you know that studies have shown that up to 50% of self-directed teams fail? Can you afford to have this statistic overshadowing your teams?
In this workshop, you will discover the things holding you and your team back from success. Through sharing of experience and wisdom, you will learn how to create and be part of teams that reach their full potential - and it's not what you think.
No teambuilding. No trust exercises. No "two minds" are better than one.
Teamwork, while championed throughout the business community as the be all and end all to achieving superior results, is not a virtue in itself. As Patrick Lencioni said, "Teamwork has devolved into nothing more than an empty slogan."
That's why this workshop on teams has nothing to do with teams at all. And has everything to do with you.
Learn how to give yourself the edge you need in order to contribute fully to your team. This workshop puts the spotlight on the individuals within the teams, not the team itself.
For a long time, the focus has been on the team. How often have you heard: "There is no 'I' in team?" Now we are seeing a shift in the business world as companies begin to see the importance of personal growth for the individuals withing their teams. It is time to put the "I" back in teams. When you start taking the time to invest in yourself, everyone will start working together better. When one person starts to feel good, it is contagious and the entire team benefits.
Who Should Attend?
This course is designed for your whole team, from uppermost management to the front lines.
Key Results of this Course:
- Build personal accountability for actions
- Tips to increase your motivation in order to fast-forward your team towards its goals
- The importance of a postitive attitude (yes, that smiles goes a long way, further than you thought)
- How to create balance in your work and home life
- The habits holding you back from reaching your full potential, therefor hindering your team's success
- How to eliminate your fears and anxieties so you can face team challenges head on
- Simple ways you can build more confidence
- Using influence to impact team behaviour
Communicate with Purpose
Effective communication is an essential component of all successful organizations. As teams move forward into a new era of mobile teams or flexible hours, communication becomes even more important. This course will help create a better working environment and more successful productivity level by showing you that when you communicate effectively, you have the ability to bring out the best in yourself and those around you.
The way you and your teams communicate with each other can make all the difference between efficiency and ineffectiveness, making money this month or not, and the success and failure of a project. Concentrating on building effective communications is a sure way to guarantee your company is heading in the right direction.
Who Should Attend?
This course is suited to those who want to get the most from their relationships with teams, customers, suppliers and personal relationships.
Key Results of this Course:
- How to communicate one on one
- Effectively communicating in meetings
- Recognizing your communication style
- Understanding others needs in communication and adapting
- Expressing yourself more clearly and confidently
- Becoming a better listener
- Communicating in a more professional manner
- Building influence through communication
360 Feeback
The purpose of administering a 360 Feedback Survey is to gather information on the performance of each leader, conduct coaching on the results one on one, set a performance benchmark for individual growth and redo the survey at a predetermined date to measure the change in performance.
Who Should Attend?
This course is designed for managers and supervisors.
Key Results of this Course:
- A consistent method to measure the effectiveness of a leader’s development
- A practical next step for building action plans to implement new skills
- Provides confidential, constructive feedback
- Identifies greatest strengths as employees, peers and superiors perceive them
- Boosts confidence and a sense of accomplishment
- Opens up lines of communication by asking employees, peers and superiors to aid in the development of the leaders’ strengths
- Builds joint accountability for development of the leaders
- The potential areas for growth identified give participants the basis for an action plan that will have the greatest impact on their personal growth and abilities
- Provides a non-threatening anonymous way of giving constructive feedback to the participant
- Builds mutual trust and respect among participant and individual when action plans are developed and followed
Time Management
The most valuable asset in your company, and in your life, is time. If you want to create a strong foundation for your business, you must consider the ability of employees to prioritize their tasks and daily activities, their awareness of unproductive actions, and skills at managing their time as effectively as possible.
This course will begin with the reasons time management is important, and then explore goal-setting, prioritizing and creating focus. At the end of the course you will be able to recognize the barriers to effective time management, and have knowledge of the steps you need to take to overcome them. Your "to do" list doesn't have to be a "don't" list, let the time management course show you how to find joy in organizing time, minimizing clutter and accomplishing what needs to be done each day to move forward.
Who Should Attend?
This course is suited for those who would like to get out from the feeling of never having enough time to accomplish what needs to be done, and those who feel the need to be as effective as possible in their professional and personal lives.
Key Results of this Course:
- Realize the purpose of time management
- Understand internal/external time wasters that are a regular part of your day
- Identify the signs/symptoms that indicate the need for time/self management
- Learn how to prioritize your daily tasks
- Recognize when you need to say no
- Put an end to procrastination
- Identify and recognize the activities that will give you the greatest return on time invested
Personality Dimensions ®
Don’t let the emotional staff get under the skin of your conservative thinkers. Each personality type has its own benefits and you can finally learn how to function with the others.
This course will allow you to finally understand why Bob would rather put his to-do list on a post-it rather than in his Outlook. Each choice your staff makes is based on their personality type. In a workplace with four different types of personalities, no wonder you see so much clashing and disagreeing. But, with a simple understanding of what personality type each person brings, your teams will finally be able to understand and function with their polar opposites.
Warning: this course will have your team walking around the office guessing personalities and finally understanding why Mr. Green doesn’t want to talk while he’s working.
Who Should Attend?
This course is great for your whole staff needs, from top management and directors, to supervisors and inner departmental staff. If you want to pull your best talent forward into a group environment, everyone needs to learn how to function effectively in a team.
Key Results of this Course:
- Build cohesive teams
- Bridge gaps created by misunderstandings
- Recognize the strengths of your employees
- Create a more effective work environment
- Positively influence others
Coaching for Performance
Finally transform traditional organizations to “learning” organizations. We live in an age of constant change. The ability to respond in a timely and appropriate fashion to the changes and challenges of the contemporary business environment is often the difference between success and disastrous results.
By implementing a Coaching for Performance program internally, the organization is ensuring knowledge and performance are being transferred, in a manner that is consistent with organizational philosophies, to all parts of the organization. These programs are one of the most powerful and cost-effective tools to upgrade the skills, knowledge and performance of current employees to ensure that the organization benefits from a creative boost from the outside, and at the same time appear to espouse a stable and consistent strategic direction.
If being on the cutting edge is a pre-requisite for the success of an organization, then coaching or in-house training may be the tool that will enable organizations to begin to make quantum leaps in virtually every area of operation.
Who Should Attend?
This course has been designed for coaches and internal trainers to fulfill the coaching and development part of achieving improved quality and productivity.
Key Results of this Course:
- Understand and define the various roles of a coach
- Incorporate adult learning principles into all learning/coaching activities (both on the job and classroom instruction)
- Increase their effectiveness as coaches using influence versus authority
- Develop skills required to coach performance on work related topics, e.g., job instructions, safety, quality, and continuous improvement efforts
- Present technical information assuring maximum learning occurs
- Produce effective job aids to assist with “on the job” training, i.e. check lists, planning work sheets, training outlines, performance feedback and follow up
- Increase self confidence to deal with others
- Practice techniques to improve trust through effective communication
- Guide conversations and results through various questions and listening techniques
- Deliver and monitor feedback using a six step method
- Develop skills in managing interpersonal conflict to promote win/win outcomes
Increasing Resilience
In the business world, recovering from setbacks, or challenges, can give the cutting edge you need to get ahead. Resiliency is a key element of moving forward, even when the going gets tough.
With a tough economy, downsizing, turnovers and customers shifting loyalties, many organizations are left with a team that is worn out. This course will teach participants how to make small changes in their everyday routines, shake things up, find their peak stress zone and then bounce back from whatever gets thrown at them. Resilient teams understand that change is necessary to grow, and they always look for the opportunities that come from any adversity they face.
Who Should Attend?
This course is designed for the entire team. From upper managmenet to the very front lines of the company, resiliency will equip the team with increased adaptability, confidence and felxibility, regardless of what they face.
Key Results of this Course:
- Learning to fail forward
- Ability to bounce back from any situation
- Increasing confidence after a set back
- Knowing when it’s time to move on
- Find opportunities that are hidden in challenges
- See the benefits of change and strive to embrace it
- Ability to remain realistically optimistic
- Lower stress in team as they take control of uncertainty
- Increased stamina and performance from team, even in times of high pressure
Dealing with Conflict
Conflict is an inevitable part of the professional environment. While some conflict is actually a good thing, when a team faces negative conflict, the effects ripple throughout the entire organization. Additionally, employees may be facing conflict with customers and in their personal lives.
Through the Dealing with Conflict course, participants will learn about good and bad conflicts, and the different ways people handle conflict when they face it. They will gain the understanding that they are in control of the conflict, and that they are not powerless against it. In fact, the solution to the conflict lies with each individual and how they deal with them as they arise.
Who Should Attend?
This course is beneficial to the entire team, from upper management to the front line staff.
Key Results of this Course:
- Knowing how to be heard
- Taking control of personal reactions
- Understanding the different styles of conflict and how to react in each situation
- Using questions effectively
- Communicating with the other party so that they understand
- Choosing a solution that suits everyone
- Ability to stay calm and trustworthy
- Recognizing when things are out of hand
- Realizing when you need to bring someone else in
Developing and Delivering Effective Presentations
Today’s business requires effective presentations, whether it’s presenting ideas effectively to the team and superiors or presenting ideas to the customers, the ability to do so efficiently is a must.
While most people associate the word "presentation" with standing in front of an audience with a prepared speech, most forget that even selling ideas or sharing information through face-to-face interaction is also a presentation and should be done with ease. This course prepares you to feel comfortable, effective and confident whether you’re facing a crowd of a 1000 or one-on-one with the CEO of the company.
Who Should Attend?
This course is designed for your whole team, top managers to inner department support, everyone should learn how to effectively present their ideas to their colleagues, customers and superiors.
Key Results of this Course:
- Ability to think on your feet
- Presenting with PowerPoint as a tool
- Using questions and answers to your advantage
- Dealing with conflict in situations
- Comfort in conducting formal and informal presentations
- Ability to prepare mentally beforehand
- Creating an effective first impression
- Effective use of visual aids
The Art & Science of Project Management
Both the project managers and their team need to be aware of what it takes to manage a project efficiently. The art and science of project management means balancing time, cost and performance while keeping the project within scope. It also means balancing the needs and expectations of the various stakeholders.
This course digs into the processes and methodologies of project management. From initiating, planning, executing, controlling and closing a project, you can finally learn how to do all this and maintain conflicting personal and professional goals of any stakeholders.
Today more and more businesses are turning to project management to achieve their goals with the limited time or budget they have. But, the teams working on projects are also involved in project management, as they need to learn and understand what is expected of them as members of a project team. Not only that, this course will allow everyone to gain an appreciation for the role of project managers and how to communicate effectively to ensure success is a guarantee.
Who Should Attend?
This course is designed for your managers, supervisors, project leaders and project team members.
Key Results of this Course:
- Ability to deal with uncertainties that will arise
- Assessing and dealing with risks
- Communicating effectively to stakeholders and team members
- Creating and evaluating expectations along the way
- Eliminate fear of conflict and generate involvement
- How to pick the right team and delegate the right tasks
- Effective methods for follow-up and continued control of the project
Negotiation Development Skills
This course provides your employees with the knowledge and tools for successful negotiations with a high degree of confidence regardless of the negotiation subject. It supplies them with a useful and practical framework for preparing and conducting negotiations. Participants not only receive the tools, but the “why” behind them in order to use them properly and effectively.
Negotiation and decision types and styles are examined throughout the course along with how to build relationships through credibility and trust with those they are dealing with.
The forum approach to the course allows for discussion and feedback for enhanced understanding and comprehension. Participants are provided with ample opportunity to practice their negotiation skills through the use of interactive exercises.
Who Should Attend?
This course is designed for people in your organization who negotiate with internal or external colleagues, clients, vendors or regulatory personnel. These may include: engineers, project managers, HR professionals, purchasing agents, department managers, sales personnel, supervisors and finance.
Key Results of this Course:
- Employ effective negotiation strategies to suit different situations
- Prepare for upcoming negotiations
- Negotiate more confidently
- Ask questions that help develop their strategy
- Preserve good will when an agreement can’t be reached
- Deal effectively with emergency situations when they don’t have preparation time
- Stay on track and not get distracted
- Recognize and deal with “dirty” tricks
- Use a variety of ways to close a negotiation and get agreement
- Define what a successful outcome looks like from their perspective and the other party’s
Special Request Training
We recognize that every organization has different needs and that one of our standard courses may not be enough. At BizXcel, we also put together special programs suited specifically to your needs. Whether it’s a mixture of our other courses or something totally different, we always aim to please. If you’re looking for something we haven’t mentioned anywhere, don’t hesitate to give us a call and we’ll see how we can meet your needs.
Get started now, go ahead and fill out a quick assessment to help us identify your company needs.
